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Frequently Asked Questions
1.
General Questions About Site: Basic queries relating to the site.
2.
Galleries and Images: Questions relating to the gallery and image
management system, such as how to upload and manage images, valid file formats
and tips on what types of photos are desired.
3.
User Accounts and Management: Questions related on how to register
and manage your account, how to become trusted contributor, etc.
4.
Site Functionality-Related Questions: General questions relating to
functionalities of the site, "how to" questions, etc
5.
Technical Issues: Questions related to problems or errors encountered
with the site.
1. GENERAL QUESTIONS ABOUT SITE
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1.1 What is knowthatproperty.com?
knowthatproperty is a website that provides historical
information about properties of various categories and types, whether they are
houses, churches, department stores, etc through thorough search and listing
functionalities and property profile pages. Apart from historical information,
the property profile pages also display information such as address, build
dates, name of a given property or building, architect or builder details,
council, zoning, protections placed on a property (if any) and more. The site
allows users to contribute through comments, polls or submit and upload
photographs to the various galleries across the site. More can be learnt about
knowthatproperty at the
About page.
1.2 Can you find the history of such and such a
property?
At this point I'm not really taking any personal requests
for particular properties as I'm trying to add the property records in a more
uniform and complete fashion from suburb to suburb.
1.3 I know of some historical information for a given
property that you haven't listed...
Fantastic! Feel free to contact me via the
Contact page, choosing "Property Enquiry/Info".
Alternatively, you can contact me via
contact@knowthatproperty.com. Please also provide links to the various
sources where you found the information so that they can be seen,
confirmed and referenced.
2. GALLERIES AND IMAGES
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2.1 How am I able to upload and contribute photos to
knowthatproperty.com?
In order to be able to upload to the galleries at
knowthatproperty.com you must be a "Trusted Contributer". Once
a Trusted Contributor, you will be able to access the galleries for properties
across the site and upload your photos to them. You will also be able to manage
your images by adding accompanying information to them such as a description,
caption, cite sources and original photographer.
To access the gallery and image management system, first locate a property of
your choice and go to it's Property Details page and click the "gallery
management" link. From there you will be able to see the galleries that you have
access to upload to (if any). Click on the thumbnail to select a gallery. From
the gallery page you will be able to upload photos. ( Also See:
3.4 How do I become a Trusted Contributor)
2.2 How do I manage the images I have uploaded?
As described above, locate the Property Details page for
the given property of your choice, go to it's gallery management page and select
a gallery. From there you will see thumbnails for all the images that you have
uploaded to that gallery. Select an image to access the image management page
and from there you can modify it's details or upload a replacement image, while
keeping the original details intact.
2.3 What file formats for images are allowed at
knowthatproperty.com?
BMP, GIF or JPG files are considered valid file formats.
2.4 Can I upload images into the featured/main gallery
for a property?
No. Only site staff are able to contribute to featured
galleries. The featured gallery is the gallery that "represents" the property on
the site. Trusted contributors can upload to galleries for
properties for which they have been designated access to. There will be a designated public gallery for this.
2.5 What type of photos would make good contributions
to knowthatproperty.com?
Any photos of buildings of historic value within Australia can be contributed
including interior and exterior photos of buildings that have since been
demolished. Photos of buildings in the process of demolition or under the threat of
demolition can also be contributed. It's important to provide source of
photos/information and respect people's work. Photos shared must
be either your own or you have permission to share them.
2.6 What types of buildings/architectural era is
allowed to be uploaded, ie, can I upload photos of buildings from the 60's,
70's, beyond, etc?
At this point, knowthatproperty.com is typically only
really interested in properties and buildings up until around the 1930's or so.
That being said, there can be exceptions as there can be some truly unique
designs and architecture beyond that period. Sometimes this may have to be
evaulated on a case-by-case basis.
2.7 I have some photos of a property that has since
been demolished/is being demolished, how do I go about sharing these? Also, what
happens if the record for the property doesn't exist yet? What if there is no
public gallery to contribute to?
For Unregistered or Registered user: If you have
yet to register, first, be sure to register an account with
knowthatproperty.com. Once you are a registered user, using the e-mail address
that is tied to your knowthatproperty account - the one that you signed up with
(see your Profile Management page), send an e-mail to
contact@knowthatproperty.com with at least one sample photo of what you
intend to upload and the address of the property. You will then be upgraded to a
Trusted Contributor. A property record will be created, if required, and a
gallery setup for you to contribute to. (SEE ALSO: How
to become a trusted contributor)
For Trusted Contributors: You will already have access to contribute to any
property galleries across the site, but if you have photos of a given property
for which there is no record, or for which there is no public gallery to
contribute to, send an e-mail to
contact@knowthatproperty.com and the property and/or it's gallery will be
setup.
3. USER ACCOUNTS AND MANAGEMENT
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3.1 What does Registration with knowthatproperty.com
entitle me to?
Registration is of course FREE. Becoming a Registered user
allows you to use the comments system to comment to news/article postings,
properties and participate in discussions.
3.2 How long do I have to confirm my registration at
knowthatproperty.com?
You have up to about 48 hours to confirm your registration
at knowthatproperty.com and then your account will be deleted. You will not be
able to post comments or carry out any other functionalities until you confirm
your newly registered account. To do this, go to your e-mail address that you
signed-up with and access your confirmation email sent from
knowthatproperty.com. From there, click the confirmation link and follow the
instructions to confirm your newly Registered account.
3.3 What is the difference between a Trusted
Contributor and Registered user?
Both Registered and Trusted Contributor users can post
comments throughout the site, but unlike Trusted Contributors, Registered users
cannot contribute and upload photos to the galleries at knowthatproperty.com.
3.4 How do I become a Trusted Contributor? Does it cost
money to become a Trusted Contributor?
No, it doesn't cost any money to become a Trusted
Contributor. This site welcomes and invites anyone to contribute interesting
photos - for instance, if you have come across photos in a personal album
that contains photos of a house, such as one that may have been in the family
that has since been demolished, these types of photos would be greatly
appreciated!
In order to become a Trusted Contributor, first, be sure to register an account
with the site, then send an e-mail to
contact@knowthatproperty.com
with the address of the property for which you want to contribute photos to,
along with at least one photo as a sample of what you wish to upload. Be sure to
send the e-mail using the SAME e-mail address that is tied to your
knowthatproperty account. (SEE MORE at how to contribute
photos)
3.5 How do I change my account/profile details?
Click your username at the top of the screen to access the
profile management page.
3.6 How do I change my e-mail address?
From the profile management page, first enter your
existing password for your account then enter and confirm the new e-mail
address. Without closing the browser, go to and login to your new e-mail address
account and open the confirmation e-mail sent from knowthatproperty. From there,
click the confirmation link and follow instructions to officially change and tie
the new e-mail address to your knowthatproperty.com account.
3.7 How do I change my password?
From the profile management page, enter your existing
password, then enter your new passoword and confirm it.
3.8 I forgot my password, what do I do?
Click on the Log In link at the
top of the page and then click Forgot my
Password. From there, enter your e-mail address that is tied to your
knowthatproperty.com account and click the "Recover Password" button. An e-mail
with the password of your account will be sent to you.
3.9 How do I recover my Registration Code?
Click on the Log In link at the
top of the page and then click
Recover Registration Code. From there, enter the e-mail address with which
you signed up your account at knowthatproperty.com and click the "Recover
Registration Code" button and an e-mail with your registration code will be sent
to you for your knowthatproperty.com account.
4. SITE FUNCTIONALITY-RELATED QUESTIONS
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4.1 How do I post comments?
You must first Register an account with
knowthatproperty.com (if you haven't already), then login. From there you will
be able to comment to any news, articles and properties, as long as the comments
are still open.
4.2 How do I post URLs/links to other sites or stylize
my text?
To post links to other sites you can simply type or copy paste the URL
such as http://www.knowthatproperty.com. To style text in bold or italic
fashion you can use [b]my bold text[/b] or [i]my italic text[/i] tags. Any text
inbetween the tags will be styled. All tags must use lowercase letters. There
are also more URL options with the TextTool Pop-Up.
4.3 What is the TextTool Pop-Up and what does it offer?
The TextTool Pop-Up allows you to stylize text
and creating custom URL clickable text and to more easily setup and post links
to properties on the site. Open the TextTool by clicking the small
icon.
Creating a property link: Click "Create Property Link" in the menu. From here
enter the full address details of the property as well as the URL text you wish
to be clickable then click "Generate", which will generate some text in the
textbox at the bottom. Hover over the generated text, right-click and select
copy. Paste the generated text in a text field of your choice. If more than one
property is found based on the address you have entered, a list will appear
below the Generate Button. Select the property of your choice from the list,
which will in turn update the Generated text in the textbox below - no need to
click the "Generate" button again, unless you enter a new address.
Creating Custom URLs: Click "Create Any Link" in the menu. Enter the URL link in the URL Address field and the text you wish to be clickable in the URL Text field and click
"Generate". An example of the text generated is
[url='http://www.knowthatproperty.com']Go to my site[/url], where "Go to my
site" will become the clickable text leading to knowthatproperty.com. As with
before, hover over the generated text created below, right-click and select
copy. Paste the generated text into a text field of your choice.
Styling Text: You can style text by clicking "Styling Options" in the menu.
From here you can choose which style you would like - Bold or Italic. Simply
enter the text you wish to style and click "Generate". Hover over the textbox
and right-click on the generated text and select copy, then paste the text into
your chosen textfield. You can also style the text simply by using the [b][/b]
or [i][/i] tags as shown above.
4.4 Can you give me some good tips on using your
Property Search functionality?
The first step is to confirm your choice of country and
state from the drop down lists. From there, you must at the very least enter the
name of a city in the chosen state. From here, you can now list ALL properties
in the database for the chosen city without any further refinements, if you so
wish. Beyond that, you can enter a suburb name, postcode, street name, council
name - the choice is up to you. When entering an address number keep in mind
entering say 11 will not give you an address at 11A, and vice versa - the search
is very specific in this sense.
To help you search for properties based on location, there are partial matches.
For city name you can enter "S" which will list all cities with names such as
"Sydney" or "Singleton", being more specific and entering "Syd" will only return
"Sydney", etc. The same applies for council and suburb names as well. With
street name you must enter the full valid name of the street such as "Church" if
you are after a street called Church Street, although street type is not
required to get a list of matches. It's also important to keep in mind that you
can enter a street name without having to enter a suburb name or postcode. For
instance entering a city such as "Sydney" and street name "Church" will list all
streets with the name of "Church" in Sydney - from there you can refine your
choice of a suburb to go to with the street. Take note of the matches returned
on the top right to help you with your choice.
5. TECHNICAL ISSUES [Back
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5.1 I'm having problems, getting errors...
An error logging system exists to record errors, but
please don't hesitate to contact
admin@knowthatproperty.com in the event of errors, where your issue will be
dealt with a soon as possible.
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